Once you’ve made the decision to seek treatment, the admissions process is the next phase in your or your loved one’s recovery journey. The admissions navigators at American Addiction Centers (AAC) are here to answer your questions, facilitate payment arrangements, and assist in helping you transition smoothly into the facility of your choosing.

From the admissions process to navigating your insurance info and meeting facility staff members, here’s what to expect when going through the admissions process with AAC: 

Contacting AAC for Treatment

The first step to pick up the phone and call AAC may be the hardest, but we’re here to help. We want to make this process easy for you so that you can begin to regain control of your life. Our admissions navigators are ready to talk with you about what’s going on and whether you’re considering treatment for yourself or a loved one.

When you contact an AAC admissions navigator, you’ll first complete an admissions pre-assessment and have the opportunity to ask your admissions navigator any general questions you may have about treatment, the onboarding process, or other facility-related inquiries.

Before calling, be sure to have the following information available:

  • Insurance information.
  • Details of alcohol and/or other substance use (frequency, amounts, family history, etc.).

Also be ready to answer some basic questions about your mental and physical health history.

Insurance & Payment Options

When it comes to payment, admissions navigators will assist you in understanding your options for treatment. They can help verify your health insurance, make scheduled payment arrangements, or direct you to other facilities outside of AAC should you not be able to afford treatment or if it isn’t covered under your insurance.

If you’re unsure if your insurance is covered by AAC, fill out the form below for an confidential instant verification.

All Fields Required
First Name
John
Last Name
Smith
Phone Number
555-555-5555
Email
jsmith@mail.com
Date of Birth
MM/DD/YYYY
Insurance Carrier
1
Aetna
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Membership ID
WXY1030Z01
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1 Insurance Disclaimer: American Addiction Centers will attempt to verify your health insurance benefits and/or necessary authorizations on your behalf. Please note, this is only a quote of benefits and/or authorization. We cannot guarantee payment or verification eligibility as conveyed by your health insurance provider will be accurate and complete. Payment of benefits are subject to all terms, conditions, limitations, and exclusions of the member’s contract at time of service. Your health insurance company will only pay for services that it determines to be “reasonable and necessary.” American Addiction Centers will make every effort to have all services preauthorized by your health insurance company. If your health insurance company determines that a particular service is not reasonable and necessary, or that a particular service is not covered under your plan, your insurer will deny payment for that service and it will become your responsibility.

Traveling Out-of-State

We understand that traveling out-of-state to a new place can be daunting, especially if you’re traveling by yourself. We’ve made it our job to ensure that you feel taken care of every step of the way. Upon arrival at the airport, someone will be waiting at the baggage claim to travel with you to the facility so that you’re not alone. You can also use this opportunity to ask any questions about the treatment center, its staff and what daily life is like. Our friendly staff will be eager to welcome you and make you feel as comfortable as possible. 

Arriving at the Facility

Once you arrive at the facility, you’ll find a team of compassionate caregivers ready to assist you with paperwork, meeting the staff, and getting situated in your room. You’ll also complete intake forms and do a psychiatric evaluation within 24 hours of arriving. Medical staff will go over your medical history and assess any co-morbidities (i.e., the presence of two chronic diseases or conditions).

During intake, the medical staff will also determine whether there is a need for medical detoxification, any types of safety measures that need to be in place, or if you are at risk of violence or suicide. Additionally, they look at the type of support you have around you during and after your time with them. After the evaluations and full assessment are completed, they will go over your custom treatment plan will with you.

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